Privacy Policy
Last updated: February 2026
At Orateur, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
1. Information We Collect
We collect information that you provide directly to us, including: • Account Information: When you create an account, we collect your name, email address, phone number, and business information. • Payment Information: When you subscribe to our services, we collect billing information through our secure payment processor (Stripe). We do not store your full credit card numbers. • Call Data: Our AI receptionist processes incoming calls to your business. This includes caller information, call recordings (if enabled), transcriptions, and appointment details. • Business Data: Information about your services, scheduling preferences, calendar integrations, and customer database that you provide to customize your AI receptionist. • Usage Data: We automatically collect information about how you interact with our service, including log data, device information, and analytics.
2. How We Use Your Information
We use the information we collect to: • Provide, maintain, and improve our AI receptionist service • Process transactions and send related information • Handle incoming calls and schedule appointments on your behalf • Send you technical notices, updates, and support messages • Respond to your comments, questions, and customer service requests • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and abuse • Personalize and improve your experience • Comply with legal obligations
3. Data Storage and Security
We use industry-standard security measures to protect your data: • All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption • We use secure cloud infrastructure (AWS/GCP) with SOC 2 Type II compliance • Access to personal data is strictly limited to authorized personnel • We conduct regular security audits and vulnerability assessments • Call recordings and transcriptions are stored securely and retained according to your settings Data is primarily stored in secure data centers located in the United States and European Union, depending on your location and preferences.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances: • Service Providers: We share data with trusted third-party service providers who assist us in operating our service (e.g., cloud hosting, payment processing, analytics). • Calendar Integrations: When you connect your calendar (Google Calendar, Microsoft Outlook), appointment data is shared according to your integration settings. • Legal Requirements: We may disclose information if required by law, court order, or government request. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. • With Your Consent: We may share information with your explicit consent for specific purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to: • Keep you logged in to your account • Remember your preferences and settings • Analyze how our service is used • Improve our service based on usage patterns You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our service. We use the following types of cookies: • Essential cookies: Required for the service to function • Analytics cookies: Help us understand how you use our service • Preference cookies: Remember your settings and preferences
6. Your Rights and Choices
Depending on your location, you may have the following rights: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate personal data • Deletion: Request deletion of your personal data (subject to legal retention requirements) • Portability: Request your data in a portable format • Objection: Object to certain processing of your personal data • Restriction: Request restriction of processing in certain circumstances To exercise these rights, please contact us at privacy@orateur.ai. We will respond to your request within 30 days. You may also: • Update your account information through your dashboard • Opt out of marketing communications • Delete call recordings and transcriptions • Export your data at any time
7. Security Measures
We implement comprehensive security measures including: • End-to-end encryption for all communications • Multi-factor authentication for account access • Regular security audits and penetration testing • Employee security training and background checks • Incident response procedures • SOC 2 Type II certification • HIPAA compliance for healthcare customers (with BAA) While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.
8. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us at privacy@orateur.ai, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the new Privacy Policy on this page • Updating the "Last updated" date • Sending you an email notification for significant changes We encourage you to review this Privacy Policy periodically. Your continued use of the service after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: Email: contact@cappsule.io If you have concerns about our privacy practices that we have not resolved, you have the right to lodge a complaint with your local data protection authority.